Our Terms and Conditions

These Terms and Conditions govern your use of the Coolzino Casino platform at coolzino-aud.com. We launched in 2024 under a Curaçao Gaming Control Board licence, and everything set out below explains what you can expect from us and what we expect from you. Please read the full document before you register.

When These Terms Bind You

By creating an account with us you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open. If you do not agree with any part of this document, you must not register or play on our platform.

These terms, together with our Privacy Policy and the specific rules published with each promotion, form the entire agreement between you and us. Where a promotional offer sets its own conditions, those conditions sit alongside this document rather than replacing it.

• By ticking the acceptance box at registration you enter a binding legal agreement with us.
• We may require you to reconfirm acceptance of updated terms before you continue playing.
• Playing any game or claiming any bonus after updates take effect counts as acceptance of the current version.

Who May Register and Play

Age, residency and account limits

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, to hold an account with us. We verify age and identity, and we close any account opened by a person below the legal limit, forfeiting related balances.

Only one account per person, per household, per IP address and per payment method is permitted. Duplicate accounts discovered by our security team are closed, and winnings derived from them may be voided.

Restricted territories

Our platform is not available to residents of the United States, the United Kingdom, the Netherlands, France, Spain, Italy, Belgium, Sweden, Greece, Iran, Iraq or North Korea. It is your responsibility to confirm that online gambling is lawful where you live before you register.

You must supply accurate personal details at sign-up and keep them current. Before your first withdrawal we run full KYC verification: a government-issued ID, a proof of address no older than 3 months and proof of ownership for the payment method used. Verification takes up to 3 business days.

Deposits, Withdrawals and Verification

Payment methods and limits

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum, Tether and Litecoin for deposits. Withdrawals are processed to Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, bank transfer and the four supported cryptocurrencies. We charge no fees of our own on either side.

Limits, dormancy and verification

Withdrawals are capped at 6,000 AUD per day and 15,000 AUD per week. Larger balances are paid in consecutive instalments until cleared. Funds must be wagered at least once before withdrawal, and we may request repeated KYC checks at any point in the account lifecycle.

An account with no login or transaction activity for 12 consecutive months is treated as dormant. We contact you before any dormant-account fee applies, and the fee never exceeds the balance held.

How Coolzino Applies Bonus Rules

Every promotion we run, including the welcome package, weekly cashback, weekend reloads, free spin drops and tournaments, carries its own published terms. Those terms state the wagering requirement, eligible games, maximum bet during bonus play, maximum conversion amount and expiry window. You are bound by the version published when you opt in.

Bonus funds are not withdrawable cash. Until the wagering requirement attached to an active bonus is met, the maximum bet you may place is limited, and wagers on excluded games do not count toward completion. Bonus balances and pending winnings expire at the end of the validity period stated for each offer.

• One bonus per person, per household and per payment method; simultaneous offers are not permitted.
• We may cancel a bonus and reclaim derived winnings where terms are breached.
• Systematic bonus abuse across related accounts voids all related balances.
• Promotional play may be limited to real-money balances at our discretion.

Conduct We Never Accept

We protect the integrity of our platform with round-the-clock monitoring. The conduct listed below breaches this agreement and entitles us to freeze accounts, void bets and retain balances pending investigation.

This list is not exhaustive. Any act intended to gain an unfair advantage over us or over other players falls within the same prohibition, whether or not it appears below.

• Fraud, misrepresentation of identity or use of falsified KYC documents.
• Chargebacks or payment disputes raised after funds have been played.
• Operating multiple accounts or coordinating play across related accounts.
• Collusion with other players, including in tournaments and live games.
• Use of bots, scripts, automated tools or odds-calculating software.
• Masking your location with a VPN or proxy to bypass geo-restrictions.
• Exploiting software errors, game glitches or pricing mistakes.
• Money laundering or structuring deposits to obscure their source.

Setting Limits and Self Exclusion

You may set daily, weekly and monthly deposit limits and loss limits on your account at any time through your profile, and our support team applies them on request. Decreasing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period. Session reminders are available to prompt you after continuous play.

If gambling stops being enjoyable, you can request a cool-off period or full self-exclusion ranging from 6 months to permanent closure. During self-exclusion we close your account, remove you from marketing communications and reject any attempt to open a new account with the same details.

We train our staff to notice indicators of gambling harm and to reach out where those indicators appear. Confidential help is available from Gambling Help Online on 1800 858 858, and further guidance is available through BeGambleAware.

Closing Accounts and Raising Disputes

You can close your account at any time by contacting our 24/7 live chat or emailing [email protected]. We confirm closure in writing and release any withdrawable balance to a verified payment method in your name. Closure initiated by us follows written notice stating the reason, except where immediate closure is required to prevent fraud.

If you have a complaint, contact support first. We acknowledge complaints within 24 hours and aim to resolve them within 10 business days. Unresolved complaints may be escalated to the Curaçao Gaming Control Board under licence OGL/2024/1411/0924. This agreement is governed by the laws of Curaçao, and the courts of Curaçao hold exclusive jurisdiction.

When We Update These Terms

We review this document regularly and publish the current version with its revision date on this page. Material changes, meaning changes that affect your rights, obligations or the value of offers, are announced at least 7 days before they take effect by email or by a prominent notice when you log in.

If you keep playing after the effective date of a material change, the updated terms apply to you. If you object to a change, you may close your account before that date without penalty, and any withdrawable balance is returned in line with the withdrawal section above.

Frequently asked questions

How old do I have to be to play at Coolzino Casino?

You must be at least 18 years old, or the legal minimum gambling age in your jurisdiction if that is higher. We verify your age during KYC and close any account held by an underage player.

Can I hold more than one account?

No. We permit one account per person, household, IP address and payment method. Additional accounts are closed and winnings from them may be voided.

What documents do you need before my first withdrawal?

A government-issued ID, a proof of address no older than 3 months and proof of ownership of your payment method. Verification takes up to 3 business days.

How long do withdrawals take?

E-wallet and cryptocurrency withdrawals are processed within 24 hours. Card and bank transfer withdrawals take 1 to 3 business days. Daily and weekly caps of 6,000 AUD and 15,000 AUD apply.

How will I know if the terms change?

We announce material changes at least 7 days before they take effect by email or an in-platform notice. Continued play after the effective date means you accept the updated terms.