Responsible Gaming at Coolzino

Gambling should stay a form of entertainment you control, and we give you the tools to keep it that way. On this page we explain every limit, break and exclusion option available in your Coolzino Casino account, plus where to find free, confidential help in Australia.

Our Commitment to Your Wellbeing

We launched Coolzino Casino in 2024 with a simple rule: your wellbeing comes before our revenue. That commitment is written into our licence obligations with the Curaçao Gaming Control Board (OGL/2024/1411/0924) and into the way we run the site every day.

Our systems monitor play patterns around the clock. Sudden jumps in deposit frequency, unusually long sessions or repeated failed withdrawal attempts followed by fresh deposits trigger a review by our trained staff. When we see a concerning pattern, we contact you directly, offer a break from play and never pressure you to return. You will not receive bonus promotions from us while a limit or exclusion is active.

• Automatic reality checks every 30, 60 or 120 minutes
• Behaviour monitoring with human review, not just algorithms
• No marketing to accounts with active limits or exclusions
• 24/7 support staff trained in responsible gambling conversations
• Clear on-screen clocks and balance displays in every game

Know the Warning Signs

Signals worth acting on

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. If any of the signs below feel familiar, they are a reason to pause, not a reason to feel ashamed. Millions of Australians gamble safely, and around 230,000 experience harm each year, so you are far from alone in this.

• Chasing losses with bigger or more frequent bets to win money back
• Hiding your play, deposits or balances from family and friends
• Borrowing money, using credit or dipping into bills to gamble
• Gambling for longer than you planned, or being unable to stop
• Feeling restless, irritable or anxious when not playing
• Neglecting work, study, sleep or relationships because of gambling
• Lying about how much time or money you spend on games
• Gambling to escape stress, low mood or other problems rather than for fun

Tools You Can Use Today

Limits and breaks in your account

Every tool listed below lives in your account under Profile, then Responsible Gaming, and takes effect immediately. You can tighten any limit instantly; loosening or removing one takes 24 hours so you have time to reconsider.

• Deposit limits: cap how much you can deposit per day, week or month, set under Profile > Responsible Gaming > Deposit Limits.
• Loss limits: restrict the amount you can lose in a chosen period, separate from deposits so winnings are counted.
• Wagering limits: cap the total value of bets you place in a set period.
• Session reminders: on-screen reality checks every 30, 60 or 120 minutes showing time played and net result.
• Time-out (cooling-off): pause your account for 24 hours, 7 days or 30 days with one click.
• Self-exclusion: block access for 6 months or permanently, from the same menu or by contacting support.
• Account closure: request a full closure at any time via live chat or [email protected].

How Self-Exclusion Works

Durations and consequences

We support five exclusion periods: 24 hours, 7 days, 30 days, 6 months and permanent. Choose the length under Profile > Responsible Gaming, or ask our 24/7 live chat team to set it for you. Once active, the exclusion cannot be reversed, shortened or overridden by anyone, including our staff.

Your remaining balance is safe. It stays in your account, and for exclusions of 30 days or longer we will contact you to arrange withdrawal of any funds to your verified payment method. Open bets at the moment of exclusion are settled normally, and any winnings are added to your balance for withdrawal. While excluded, you will receive no bonuses, promotions or marketing from us, and any attempt to open a new account is detected and blocked.

• Reactivation is automatic at the end of a 24-hour, 7-day or 30-day term, with a 24-hour reconsideration window
• For a 6-month exclusion you must contact support to reactivate, after a review conversation
• Permanent exclusion closes the account for life with no reactivation path

Protecting Minors Online

Age verification and parental controls

Our accounts are strictly 18+. Before your first withdrawal we complete KYC verification, which requires a government-issued ID, proof of address no older than 3 months and proof of your payment method. Any account that fails age verification is closed immediately and all deposits returned.

If children or teenagers can access your devices, we strongly recommend parental control software. Net Nanny, Qustodio and the free parental controls built into Windows, macOS, iOS and Android can each block gambling sites entirely. Never leave your session logged in on a shared device, and never share your card or wallet details with anyone under 18.

• 18+ minimum age, enforced through mandatory KYC checks
• No games, demos or marketing content visible to unverified visitors
• Parental control software can block coolzino-aud.com at device level
• Suspected minor accounts are frozen and reported

Free Help Across Australia

Independent support services

Our tools help you control play, but they are not counselling. These Australian services are free, confidential and independent of us. Contacting any of them will never affect your Coolzino account.

• Gambling Help Online, phone 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline Australia, phone 13 11 14, 24-hour crisis support, lifeline.org.au
• Gambling Help ACT, phone 1800 858 858, for Canberra residents, gamblinghelp.act.gov.au
• Relationships Australia counselling services, phone 1300 364 277, relationships.org.au

Talk to Our Support Team

Our live chat runs 24/7, and any team member can set limits, activate a time-out or start a self-exclusion for you in minutes, no questions asked and no upselling. You can also email [email protected] with the subject line Responsible Gaming and we will respond within one business day.

If you would rather not explain anything at all, type "close my account" in live chat and we will do it straight away. Asking for a break is a sign of control, not weakness, and we will always make it easy for you to take one.

Frequently asked questions

How do I set a deposit limit on my Coolzino account?

Go to Profile, then Responsible Gaming, then Deposit Limits, and choose a daily, weekly or monthly cap. The new limit applies immediately. You can tighten limits at any time, but loosening one takes 24 hours.

Can I get my money back if I self-exclude?

Yes. Your balance stays in your account and remains yours. For exclusions of 30 days or longer, we contact you to arrange withdrawal of your remaining funds to a verified payment method.

Can I cancel a self-exclusion early?

No. Once a self-exclusion is active, no one at Coolzino Casino, including support staff, can shorten or reverse it. Short terms reactivate automatically when they expire.

Will you still send me bonuses while I have a limit set?

No. We stop all bonuses, promotions and marketing emails for any account with an active limit, time-out or self-exclusion.

Where can I get free, confidential help in Australia?

Gambling Help Online operates a free 24/7 line on 1800 858 858 and live chat at gamblinghelponline.org.au. Lifeline provides 24-hour crisis support on 13 11 14.