Our Privacy Policy
This page explains in plain terms how Coolzino Casino handles your personal data, which rights you hold over it, and how to reach us with questions or requests. It applies to every account holder on coolzino-aud.com.
Data We Collect About You
From the moment you open an account, we collect the information needed to run it lawfully and safely. The exact set of data depends on how you use our site: a player who deposits with PayID generates transaction records that a visitor browsing the games library does not.
- Identity data: your name, date of birth, email address, phone number, residential address and account credentials.
- Verification documents: government-issued ID, proof of address no older than 3 months, and proof of your payment method, collected under our KYC obligations before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering activity and balances, in AUD or your chosen currency.
- Technical data: IP address, device type, operating system, browser, and the pages you view on our site.
- Gameplay behaviour: games played, session times, bet sizes, and win or loss history.
- Marketing preferences: which channel you agreed to receive messages on and which promotions you show interest in.
How We Use Your Data
Each purpose below maps to a specific category of data; we do not repurpose your verification documents for advertising, and we do not sell your information to anyone.
- Creating and managing your account, including login security and password resets.
- Verifying your identity under our KYC policy, which we must complete before processing your first withdrawal.
- Processing deposits and withdrawals through your chosen method, whether PayID, cards, e-wallets or crypto.
- Preventing fraud, bonus abuse, multi-accounting and money laundering through automated and manual checks.
- Monitoring play for signs of problematic gambling behaviour so we can act on our responsible-gaming commitments.
- Sending you marketing messages where you have consented, and honouring your opt-outs where you have not.
- Meeting legal and regulatory obligations owed to the Curaçao Gaming Control Board.
Legal Bases for Processing
Contract
To deliver the account you asked for, we need your identity data, credentials and transaction records. Without them we cannot open your account, process your deposits or pay out your winnings, so this basis covers the core of our relationship with you.
Legal obligation
Anti-money-laundering and KYC rules oblige us to verify who you are and to keep records of your transactions for at least 5 years. We cannot waive these checks at your request, because they exist independently of our contract with you.
Legitimate interest
Fraud prevention, site security and aggregate analytics on how our games library performs all rest on our legitimate interest in running a safe, honest operation. We weigh that interest against your expectations and keep it to what a reasonable player would anticipate.
Consent
Marketing emails, SMS and personalised bonus offers go only to players who opted in. You may withdraw that consent at any time through your account settings or the unsubscribe link, and withdrawal costs you nothing and takes effect immediately.
How Long We Keep Records
Retention is category-specific, not one-size-fits-all. We hold each type of data only as long as its purpose or the applicable regulation requires, then delete or anonymise it.
Where a Curaçao regulatory retention floor of 5 years applies, the clock starts at account closure, not at the date of the last transaction.
| Data category | Retention period |
|---|---|
| Verification (KYC) documents | 5 years after account closure |
| Transaction and wagering records | 5 years after account closure |
| Identity and account data | Life of the account, then 5 years |
| Device, IP and log data | 12 months |
| Gameplay behaviour used for analytics | 24 months, aggregated thereafter |
| Marketing preferences and consent logs | Until you withdraw consent, plus a 2-year proof-of-consent record |
Who Receives Your Data
No sale of data happens on our platform, full stop. We share only with processors and authorities who need the data to do their job, under contracts that bind them to confidentiality and security standards matching our own.
- Payment processors handling your PayID, card, e-wallet or crypto transactions, receiving only the fields needed to move your money.
- KYC and AML screening providers that verify your documents and check sanctions lists.
- The Curaçao Gaming Control Board and other regulators or law-enforcement bodies where we are legally compelled.
- Analytics and hosting providers operating under data-processing agreements.
- Auditors and professional advisers, where relevant, in connection with licence obligations.
Your Rights Over Your Data
Whatever the legal basis behind a given record, you retain a set of controls over it. Send any request to [email protected] and we will respond within 30 days; identity verification may apply before we release data, which protects you from impersonation.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or out of date.
- Erasure: ask us to delete data we no longer have a legal reason to keep.
- Portability: receive your account data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: stop marketing at any time via account settings or unsubscribe links.
- Complaint: escalate to the Office of the Australian Information Commissioner (OAIC), or to your local data protection authority if you access us from the EU under GDPR provisions.
Cookies and Tracking Notice
Our site uses cookies for login persistence, session security, load balancing and anonymous usage statistics, plus consent-based marketing cookies where you accept them. You control which categories run through the cookie banner on first visit and can change your choices at any time. Full details, including the list of cookies and how to block them in your browser, sit on our dedicated Cookies Policy page.
Coolzino Keeps Data Safe
Protecting your records is a technical discipline, not a slogan, and we treat it accordingly. Every connection to our site runs over TLS encryption, and stored verification documents sit in encrypted storage with access restricted to trained compliance staff on a need-to-know basis.
- AES-256 encryption for documents at rest and TLS 1.2 or higher in transit.
- Role-based access controls with audit logging on every query of player records.
- Regular security testing and patching of our platform.
- A breach response plan requiring notification of affected players and the regulator without undue delay where the law demands it.
Contacting our data team
Questions about this policy or any data request go to [email protected], or to our support team on live chat, available 24/7. Our live support crew at [email protected] can also escalate privacy matters directly to the data protection function at TechSolutions Group N.V.
Frequently asked questions
How do I request a copy of my data?
Email [email protected] from your registered address. We verify your identity and deliver your records in a machine-readable format within 30 days.
Can I get my KYC documents deleted after verification?
Not immediately. Anti-money-laundering rules oblige us to retain verification records for 5 years after your account closes. After that period we delete them automatically.
How do I stop marketing messages?
Use the unsubscribe link in any email, adjust your preferences in account settings, or contact support. Withdrawal of consent takes effect immediately and costs you nothing.
Does Coolzino Casino sell my personal data?
No. We share data only with payment processors, KYC and AML providers, regulators and service suppliers who need it to perform their function, always under confidentiality obligations.