Our AML and Verification Policy
We hold our licence from the Curaçao Gaming Control Board (licence OGL/2024/1411/0924), and that licence comes with strict anti-money-laundering and identity-verification obligations. This page explains, in plain language, how we meet those obligations and what we ask of you.
Our AML Commitment
We operate under licence OGL/2024/1411/0924 issued by the Curaçao Gaming Control Board, and we treat the anti-money-laundering rules of that jurisdiction as the minimum standard for our platform, not a box-ticking exercise. Our compliance team, led by our Money Laundering Reporting Officer (MLRO), applies a risk-based approach to every account: we assess who you are, how you fund your play, and whether your betting pattern is consistent with your stated profile.
Criminal proceeds must not pass through our platform. That is why we screen players against international sanctions and politically-exposed-person lists at registration and again on an ongoing basis, monitor transactions continuously, and report suspicious activity to the relevant authorities where the law requires it. These obligations apply equally to every player, without exception.
When We Verify Your Account
Verification at Coolzino Casino happens at three defined points. First, at registration, we confirm your identity details against electronic records and check your age (18+) and jurisdiction. Second, before your first withdrawal, we complete full KYC verification of your documents. Third, at set thresholds and whenever a risk signal appears, we may re-verify your details.
For full KYC we ask for three document types:
- A government-issued photo ID: passport, national identity card or driving licence, valid and undamaged on all four corners
- Proof of address: a utility bill, bank statement or official letter dated within the last 3 months showing your name and residential address
- Proof of payment method ownership: a photo of the card (middle digits masked), a screenshot of your e-wallet or crypto wallet showing your name, or a bank statement matching the deposit method
How Verification Works Step by Step
Our verification flow is deliberately short. Most players finish it in under fifteen minutes if their documents are clear.
Once you submit documents, our compliance team reviews them within up to 3 business days; in practice, straightforward cases clear in a few hours. All files are transferred over encrypted connections, stored on access-restricted servers, and visible only to trained compliance staff. We never share your documents with third parties except where the law compels us.
- Upload your documents via the secure Verification tab in your account settings
- Ensure each image is uncropped, in colour, all four corners visible, with no glare or edits
- Our compliance team reviews the submission and may request clarification if anything is unclear
- You receive an email and an on-site notification the moment your status changes
- Approved documents are locked to your account and never requested again unless they expire
When We Ask for Source of Funds
For most players, a photo ID and proof of address close the file. Where deposits exceed levels our risk framework flags, or where your play is materially inconsistent with the profile you gave us, we are required to understand where the money comes from.
In those cases we may ask for recent payslips, a tax return, bank statements covering the deposit period, evidence of a business sale or inheritance, or dividend records. We ask only for what the risk level requires, we tell you exactly why we are asking, and your account stays open for play while we review, although withdrawals may pause until the review closes.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. We watch for structuring (splitting amounts to stay under thresholds), rapid deposit-to-withdrawal cycling with minimal play, third-party funding and unusual geography. We also apply the same-method rule: withdrawals must return to the same card, wallet or account you used to deposit, in proportion to what you deposited with each method.
Our withdrawal limits sit at 6,000 AUD per day and 15,000 AUD per week. E-wallet and crypto withdrawals are processed within 0 to 24 hours; card and bank-transfer withdrawals take 1 to 3 business days. We charge no fees on either side of the transaction.
| Transaction | What we check | Timing |
|---|---|---|
| Deposit | Same-name ownership, sanctions screening, pattern analysis | Instant to 15 minutes |
| Withdrawal | Completed KYC, same-method rule, limit compliance | E-wallet/crypto: 0-24 hours; cards/bank: 1-3 business days |
| Threshold breach | Source of funds, enhanced due diligence | Up to 3 business days |
If Verification Fails or Delays
If your documents do not pass review, we tell you why and give you the chance to resubmit: a blurred photo, an expired ID or a mismatched surname after marriage are the usual culprits and are fixed in minutes. If you simply do not provide documents when we request them, we suspend withdrawals on the account; play may continue but nothing leaves the platform until verification completes.
If we cannot establish who you are, or if evidence points to fraudulent funds, third-party use or sanctions exposure, we close the account and return any balance to its verified source, minus amounts we are legally required to hold or forfeit. You can appeal any decision by writing to our compliance team, and we answer every appeal.
How Long We Keep Your Documents
We retain your KYC records, transaction history and verification documents for at least 5 years after your account closes, because our licence and the anti-money-laundering laws of our jurisdiction require it. Regulators may audit our records at any time, and complete records are what allow us to demonstrate that our checks were properly done.
After the retention period expires, we delete or irreversibly anonymise your documents. Access during the retention window is limited to compliance personnel on a need-to-know basis, logged and auditable. If you want a copy of the data we hold about you, contact [email protected] and we will action your request.
Frequently asked questions
Do I need to verify my account before I can deposit and play?
No. Registration checks confirm your age and jurisdiction, but full document verification applies before your first withdrawal or when thresholds are reached. You can deposit and play in the meantime.
How long does verification take at Coolzino Casino?
Up to 3 business days for full review, though clear documents are typically approved within a few hours. You are notified by email as soon as your status changes.
Why must withdrawals go back to my deposit method?
Our same-method rule is an anti-money-laundering requirement. It confirms that funds return to the person who sent them and prevents third-party payouts.
What happens if I refuse to provide source-of-funds documents?
Withdrawals are paused until the review closes. If the documents are never provided, the account is closed and any balance is returned to its verified source.
Are my documents safe with you?
Yes. Files travel over encrypted connections, sit on access-restricted servers, and only trained compliance staff can view them. We keep them for at least 5 years after account closure, as our licence requires, then delete them.